Hello there, valued clients of Digitrix Agency! We understand that sometimes things don’t go as planned, and we want to ensure you have all the information you need about our Cancellation and Refund Policy.
1. Cancellation of Services
- How to Cancel
Cancelling services with Digitrix Agency is straightforward. All you need to do is send us a written request via email or other written communication. We’re here to make this process as hassle-free as possible for you.
- Understanding the Terms
Now, let’s talk about the terms. The specifics of your cancellation, including any applicable fees or penalties, will be laid out in the service agreement or proposal we provide to you. We encourage you to review these terms carefully before proceeding with any cancellations.
2. Refunds: Your Peace of Mind
We strive to ensure you’re completely satisfied with our services, but we also recognize that unforeseen circumstances may arise. Here’s how our refund process works:
- When You’re Eligible
You may be eligible for a refund in various situations:
- Non-Delivery: If, for any reason, we fail to deliver the services as outlined in the service agreement and can’t resolve the issue within a reasonable timeframe, you may be entitled to a refund.
- Overpayment: If you’ve accidentally overpaid for our services, rest assured that we will promptly refund the excess amount to you.
- Cancellation: If your service agreement or proposal includes specific refund terms in case of cancellation, we will honour those terms.
How to Request a Refund
Should you find yourself in a situation where you’re eligible for a refund, follow these simple steps:
- Contact Us: Reach out to us via email or other written communication. Let us know your situation, and we’ll guide you through the process.
- Provide Necessary Information: We may require additional information or documentation to process your refund efficiently, depending on your specific case.
Refund Amount & Timing
Your refund amount will be determined based on the terms specified in your service agreement or proposal. Rest assured, we aim to process refunds swiftly, so you’re not left waiting.
3. Non-Refundable Fees
While we aim to be as flexible as possible, please note that certain fees or charges in your service agreement or proposal may be non-refundable. We’ll always be transparent about these terms so you’ll know what to expect.
4. Reach Out to Us
If you have questions or concerns about our Cancellation and Refund Policy or your service agreement or proposal terms, don’t hesitate to contact us. We’re here to help ensure your Digitrix Agency experience is smooth and stress-free.
+91 902 172 3009
Thank you for choosing Digitrix Agency as your digital marketing partner. We’re here to support you every step of the way, and your satisfaction is our priority.